NOMAD FURNITURE’S LIMITED WARRANTY
We guarantee all of our products to be free of defects in materials or craftsmanship for 5 years. Wood color, knots, slight warping or bowing, or grain patterns are not defects. Call us or your retailer for replacement parts. This warranty applies to the original owner under normal home use. We will stand behind our products and strive to have satisfied customers.
WHAT IS NOT COVERED UNDER OUR WARRANTY:
- Faulty and incorrect assembly is not covered under the warranty. Read the instructions and follow the CAUTION Sheet.
- Frames purchased “Unfinished” and finished by customer will not be under warranty.
- Frames placed on hardwood floors without pads on the bottom of the legs will most likely squeak.
- Frames assembled correctly will occasionally squeak, please contact us with methods to minimize this.
RETURNS
Products returned for non-warranty reasons will be credited full purchase price minus shipping costs and a restocking fee. Please contact us to receive return shipping labels.
What you need to know when ordering our furniture?
Our furniture does not come assembled. To save on shipping, and to give our customers the satisfaction to help with the making of their own bed, we send all of our beds completely knocked down. All of our beds can be assembled in 15 to 30 minutes. Care must be taken and the project cannot be rushed. If bed assembly is not what you would care to do, we offer the option for the bed to ship assembled. We have received many letters, from young people to the elderly, telling us that they not only assembled their bed successfully but how much they felt satisfied in the process and appreciated Nomad Furniture’s quality workmanship.
What do you do when you receive your bed?
We take great care in packaging the bed parts carefully so that no damage will occur during shipping. We have shipped many boxes and rarely have any problems. It is in our, and your, best interest to make sure nothing will go wrong with our shipments.
As soon as FedEx or UPS delivers your order inspect the box for any unusual damage. IMPORTANT: If there is damage to the box, STOP, and take pictures before opening the box. Now open the box and take a look at the parts. Look for any damaged parts and take pictures before removing parts from the box. Contact your retailer or Nomad Furniture as soon as possible for further instructions.
What do you do if there are any damaged parts?
In the occasion when a part is damaged call us as soon as possible and email us the pictures of the damage. If we agree the damage is our fault we will replace or repair the parts. If the damage is the result of the shipper we will need to have evidence to make a claim.
In no case should you return the bed without prior authorization. If a bed is returned the buyer will be responsible for all shipping costs plus the cost of any parts damaged in shipping. Repack bed parts carefully.
What tools do you need to assemble our beds?
- A #2 Phillips head screwdriver or a battery operated screw gun with a #2 Phillips bit.
- A hammer and a block of wood (from the box) to keep from denting the furniture, or a rubber mallet. When using a black rubber mallet put a baggie over it to keep from getting black marks on the wood.
- A friend is a real plus on some of the beds.